The promise of digital workplace transformation hasn’t changed in more than a decade - connecting our employees to expertise.
We used to make arguments for investment in digital workplaces and employee engagement tools and in most cases, it was really tough to get funding.
We’d offer statistics about the impact on talent attraction and retention and on and on. We’d chase ROI’s.
An IBM study from 2009 assured executives that employees weren’t using social networks to suck time (as we still do at home), but rather to discover the “teams of experts” that can help them support each other and customers.
It’s the same dang song today.
As we’re now forced to make the shift from bricks and mortar to a constellation of remote workers, our focus must remain to make it easy for employees to access the people and skills they need to be productive.
In an article for CMSWire, Ian Truscott suggests that whenever we’re ready to go back to work, we may not be going back to normal.
“New habits are forming and lifestyles are changing,” writes Truscott.
“If an employer has not used this crisis to create a digital employee experience, to embrace flexible working, then come the "new normal" they will surely be at a talent disadvantage.”