For all the "A" words that are woven into A+ employee experience - Anyone, Anytime, Anywhere, Any Language, etc - AVAILABILITY deserves to be at the top.
Engagement surveys ask staff:
All of these are about availability.
In removing the obstacles to opportunity we also need to ensure that knowledge and experience are readily available and easily accessible.
A study in Harvard Business Review review entitled "Maximizing Return on Your People", points to Knowledge Accessibility as a key driver of human capital.
Whether it's making job related information and training available or encouraging collaboration or sharing best practices, a key question in selecting tools to connect our people is do they drive availability?
Here's a story about how TemboSocial customer Ricoh USA, Inc. ensures that stories of what customer success actually looks like are AVAILABLE - every day, for every employee.