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When you think about who owns the People, Process & Technology responsible for digital transformation there are three usual suspects: IT, HR and Communications.

Benjamin Franklin had it mostly right - for all the talk about employee engagement "secret sauce", we see time and again that involvement is a key ingredient.

I'd only add that when you...

I spoke yesterday with a global insurance company that had built their brand (in part) on how they treat their employees and the high value they place on employee #wellness. PROBLEM:...

Each year organizations spend billions on points-based rewards and yet 70% of employees don't feel recognized and more than half are looking for new jobs. WHAT GIVES?

When I look at a sales organization, it's easy to keep score. It's easy to assess winners and losers and it's easier to coach towards performance, especially with a strong playbook. When I...

PICTURE IT: a customer walks into a bank and has a heart attack. A teller jumps over the wicket to revive them, winning the admiration of onlookers and the client's entire financial...

Heroes, champions, role models. There are times when someone goes above and beyond the call of duty. Maybe she's the most reliable and consistent member of the team. Or perhaps he came up...

Are you looking for ideas around launching and communicating corporate values as part of a new culture program? Or perhaps you'd like to breathe new life into your existing values? 

Given...

Is your company great to work for? Do you have people lining up to submit their applications? Will your talented teams stay with your for the long haul? If not, you might want to keep...